8000 Overpayments
Any medical payment made on behalf of and
to the benefit of an individual which is in excess (by at least $5.00) of the amount that
should have been paid (if any) is an overpayment. It exists for each month that the
individual received benefit of such payment.
An overpayment may result from an individual giving fraudulent
information, withholding information, failing to report a change, etc. or from the Agency
failing to exercise proper diligence, or a combination of factors.
The amount of overpayment will be determined using the budgetary
procedures and allowances in effect at the time the overpayment occurred.
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8001 Overpayments Due to Ineligibility
When ineligibility of a case or member occurs, the potential
for Medicaid overpayment is created. To determine if an overpayment has occurred, the
ineligible case/members will be evaluated using Medically Needy criteria. A potential
overpayment has occurred when the Medically Needy evaluation results in:
. Excess Income;
. Excess Resources; or
. Individuals who cannot be included in an MN determination
For reporting of potential overpayments, refer to the following:
. When an understated liability exists in an LTC case, refer to MS 8006.
. When excess income exists, refer to MS 8010
. When excess resource exists, refer to MS 8015
. When individuals cannot be included, refer to MS
8020
An overpayment occurs when medical payments have been made on behalf of
individuals in any month the individuals are found not eligible.
In evaluating an overpayment and before submitting a report to the
Overpayments Unit, the County Office should determine if the ineligible individual(s)
would have been eligible in any other Medicaid category (e.g. a child found not income
eligible for U-18-MN would have been eligible in the SOBRA Category 61). If eligibility
would have existed in another category during the same period, document the case record,
and do not submit information to the Overpayment Unit. |
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8006 Overpayment Due to Understated Liability (LTC Cases)
When excessive payment has been made for the LTC vendor payment
due to understated liability the potential for Medicaid overpayment is created. To
determine if an overpayment has occurred, it will be necessary to determine who received
the benefit of the excessive payment.
When it is determined that the LTCF received the benefit of the
excessive payment, there is no overpayment. An adjustment of vendor payment (to the
effective date of change) will be keyed to WNHU instead of submitting an overpayment via
an EMS-51.
When it is determined that the individual (his guardian, custodian or
payee) received the benefit of the excessive payment (kept more than $30.00/month for
personal expense), an overpayment has occurred. The overpayment amount claimed for
repayment is the amount of income that the individual received in excess of the
$30.00/month personal expense allowance for the month(s) in which excessive payment was
made. An adjustment of vendor payment will be made on WNHU to reflect the current income
of the individual (if applicable). |
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8010 Overpayment Evaluation - Excess Income
When an individual(s) is ineligible due to income, the amount
of excess income will be determined by deducting the appropriate MNIL (Re. MS 7500) for the month(s) of ineligibility from countable
income for the period of ineligibility. The amount of the overpayment claimed for
repayment will be determined by comparing the excess income for the period to the Medicaid
payments for services obtained by the ineligible individual(s) during the period of
ineligibility.
The amount claimed for repayment will be limited to the lesser of the
amount of excess income or the cost of the medical services.
For LTC cases, the amount claimed for repayment will be limited to the
LTC vendor payments made during the period of ineligibility when the amount of the LTCF's
private payment rate for the month(s) of ineligibility exceeds the excess income. If the
private pay rate is less than the excess income, then the amount claimed for recovery will
be the LTC vendor payment plus the Medicaid payment for all medical services received
during the period.
The procedure for determining the amount of overpayment to be recovered
is as follows:
- The County Office will compute net countable income for the entire period of
ineligibility. Net countable income for each month in the period will be determined by
applying all exclusions and deductions which would be applicable if computing Medically
Needy eligibility for the individual(s) (add together the net countable income received in
each month in the period).
- The County Office will compute the total MNIL for the entire period of ineligibility
(add together the monthly MNILs for each month in the period).
- The County Office will compute excess income by deducting the MNIL for the period (Re.
2, above) from the net countable income for the period (Re. 1 above).
- The Overpayments Unit will compare the medical expenses incurred during the period of
ineligibility to the excess income for the period.
- For LTC cases, if the total private pay rate for the period of ineligibility (add
together the private pay rate for the patient's level of care for each month in the
period) is more than the amount of excess income, the amount claimed for repayment will be
limited to the total vendor payments.
If the total private pay rate for the period of ineligibility is less
than the amount of extra income, then the amount claimed for repayment will be the total
vendor payment plus any medical expenses incurred.
- For non-LTC cases, the amount claimed for repayment will be the lessor of the excess
income or the amount of payment for medical services received during the period.
Overpayments and potential overpayments due to excess income will be
reported by the County Office on Form EMS-51. The report will identify each individual by
name and Medicaid ID number, the total excess income for ineligible month(s), and each
month/year of ineligibility.
NOTE: Where AFDC grant ineligibility has occurred due to failure to
include an increase in earned income, a Medicaid overpayment will not occur for the
initial month of ineligibility and the three subsequent months if the requirements in
MS 2060 were met.
Example 1 (Excess Income) -
An individual was ineligible for nursing home care for 4 months due to
income. The individual had unearned income of $1,150.00/month for the period. The facility
had a private payment rate of $1,500.00/month for the period.
Determine the amount of excess income for the period of ineligibility
as follows:
- Calculate net countable income.
$1,150.00/month - $20.00 (general exclusion) = $1,130.00 x 4 months =
$4,520.00
- Calculate appropriate MNIL.
$108.33 (1 person MNIL) x 4 months = $433.32
- Calculate excess income.
$4,520.00 (net income) - $433.32 (MNIL) = $4,086.68
Determine private payment rate for the facility as follows:
$1,500.00/month x 4 months = $6,000.00
Since the private payment rate ($6,000) exceeds excess income
($4,086.68), the amount of overpayment claimed for repayment will be limited to the amount
of the LTC vendor payment.
Example 2 (Excess Income) -
An individual was ineligible for nursing home care for 4 months due to
income. The individual had unearned income of $1,150.00/month for the period. The facility
had a private payment rate of $900.00/month for the period.
Determine the amount of excess income (for the period of ineligibility
as follows:
- Calculate net countable income
$1,150 - $20.00 (general exclusion) = $1,130 X 4 months = $4,520.00
- Calculate appropriate MNIL.
$108.33 (1 person MNIL) X 4 months = $433.32
- Calculate excess income
$4,520.00 - $433.32 (MNIL) = $4,086.68
Determine private payment rate for the facility as follows:
$900.00/month X 4 month = $3,600.00
Since the excess income exceeds the private payment rate, the amount of
overpayment claimed for repayment will not be limited to the vendor payment, but will
include all medical payments for the period (the amount of the vendor payment plus the
amount of payment for other services received during the period). |
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8015 Overpayment Evaluation - Excess Resources
The County Office will evaluate the case to determine the
months of ineligibility due to excess resources by comparing the level of resources for
each month to the appropriate Resource Level. For non-nursing home cases, use the
appropriate MNRL. For nursing home cases use $2,000 or $3,000, whichever is applicable.
The Overpayments Unit will compare the highest level of excess
resources for an ineligible month(s) to the total medical payments made on behalf of case
members in the ineligible month(s) to determine the amount claimed for overpayment.
When the LTC vendor payment in the month of receipt is an amount
greater than the excess resources, the amount of overpayment claimed for repayment will be
limited to the amount of the excess resources.
When the LTC vendor payment is an amount less than the excess
resources, the amount claimed will be the lesser of the excess resources or the total
amount of medical payments (includes vendor payments).
Overpayments and potential overpayments due to excess resources will be
reported by the County Office on the EMS-51. The report will identify each individual by
name and Medicaid ID number, the highest dollar amount of excess resources for an
ineligible month, and each month/year of ineligibility.
NOTE: Medicaid overpayment claims for AFDC cases ineligible due to
excess resources will be reduced by the amount claimed for AFDC grant overpayments.
Medicaid overpayments associated with ineligible AFDC cases will be reported separately on
Form EMS-51.
Example (Excess Resources) -
An individual was ineligible for 5 months due to resources. The
individual had resources of $2,100, $2,200, $2,300, $2,400, and $2,500 for months 1
through 5, respectively, for the period.
Determine the highest level of excess resources for an ineligible month
as follows:
- Select appropriate resource level.
$2,000 (1 person)
- Calculate excess resources for each ineligible month.
$2,100 - 2,000 = $100
$2,200 - 2,000 = $200
$2,300 - 2,000 = $300
$2,400 - 2,000 = $400
$2,500 - 2,000 = $500
- Select highest level of excess.
+$500 (month 5)
The amount of overpayment claimed for repayment will be limited to the
lesser of the highest level of excess ($500) or the amount of medical payments (includes
LTC vendor payments, if applicable) made on behalf of the individual in the period of
ineligibility. |
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8017 Other Ineligibility
When the individual is ineligible due to other criteria (e.g.,
categorical relatedness, citizenship, residency, medical necessity, etc.), the amount of
overpayment claimed for repayment will be the amount of medical payments (includes LTC
vendor payment) made on behalf of the individual in the month of ineligibility. Refer to MS 8020. |
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8020 Overpayment Evaluation - Ineligible Individuals (Non - LTC)
All payments made on behalf of individuals who are ineligible
to be included in a financial eligibility determination for Medicaid will be considered
overpayments.
Overpayments and potential overpayments for individuals totally
ineligible will be reported on Form EMS-51. The report will identify each totally
ineligible individual by name and Medicaid ID number and each month/year of ineligibility. |
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8025 Procedures for Reporting Overpayments
The following procedures will be used for reporting
overpayments (includes potential overpayments). |
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8026 Record Information in Case Narrative
When an overpayment has occurred, enter the period of
ineligibility/ understated liability, the reason(s) why the overpayment occurred, and any
other pertinent information in the case narrative.
If the overpayment occurred because the individual provided false or
incomplete information or failed to report a change, etc., the individual will be advised
of the possible consequences (i.e., request for repayment and/or prosecution for fraud).
The individual will be requested to explain his actions or failure to act and the
explanation will be recorded in the case record. Once recorded, the case record will be
referred to the EMS County Supervisor for concurrence as to a reportable overpayment |
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8027 Control Register and File
Each overpayment discovered will be entered in a register in
each County Office. The register will show the following information:
- Name
- Case Number
- Date overpayment was discovered
- Date, month/year overpayment started
- Date referred to Overpayments Unit
- Suspected fraud
- Non-Fraud
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8028 Referral to Central Office Overpayments Unit
All overpayments will be referred to the Central Office
Overpayments Unit on Form EMS-51. If fraud is suspected, Form DHS-1700 will be sent with
the EMS-51.
The Overpayments Unit will register all referrals. After the DHS-1700
is registered, it will be sent to the Fraud Unit for investigation.
If the investigation indicates a prosecutable case, the Fraud Unit will
refer the case to the Overpayments Unit (after the case has been adjudicated).
The Overpayments Unit will send a copy of the claim and any other
pertinent information to the County Office. |
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8030 Responsibility of Overpayments Unit
The Overpayments Unit, State Office, will make the decision
concerning the feasibility of repayment for all overpayments and ineligibles, whether they
resulted from:
Administrative error.
Misunderstanding of state policies or laws by the client.
Willful withholding or incorrect statement of factual information by
the client.
The Overpayments Unit will:
- Review information submitted by the County Office via EMS-51 and DHS-1700 (if
applicable) and request additional information (as necessary).
- Make a decision on the feasibility of seeking repayment from the client after reviewing
available information.
|
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8031 Collections
The Central Office Overpayments Unit will make the
determination relative to the disposition of the claim when collection and/or fraud
referrals are indicated.
When an agreement is reached with the client either by the Fraud Unit
or Office of Chief Counsel, the Central Office Overpayments Unit will be apprised of
whether:
- Client has been sentenced,
- Client's sentence has been suspended contingent upon restitution by court order,
- Voluntary agreement to repay has been reached,
- Signed agreement to repay has been negotiated, or
- Civil court action initiated and results.
|
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8032 Responsibility of Central Office Accounting Section
The Central Office Accounting Section will be responsible for
receiving and processing all monies collected. |
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8033 Recovery
Overpayments are subject to recovery action in accordance with
federal regulations. The Overpayments Unit will decide if overpayments will be recovered.
Recovery is regaining monies lost by the Agency as a result of overpayments. Restitution
is securing payment (e.g., cashier's check or money order payable to the Agency) for
overpayments received. |
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8035 Willful Withholding of Information
Willful withholding of information is the deliberate
misrepresentation or intentional concealment of information for the purpose of obtaining
eligibility. Intentional concealment of information that affects eligibility must be
clearly indicated. Overpayments resulting from "willful withholding" may be
subject to prosecution for fraud.
"Willful" withholding of information includes:
Willful misstatements, oral or written, made by a recipient in response
to oral or written questions from the agency concerning the recipient's income, resources,
or other circumstances that may affect eligibility. Such misstatements may include
understatements of amounts of income or resources and omission of information regarding
income and resources.
Willful failure by the recipient to report changes in income,
resources, or other circumstances that may affect eligibility if the agency has clearly
notified the recipient of his obligation to report such changes.
When a client signs the application/review form, he certifies that he
understands that failure to fulfill his obligation to provide correct, complete
information and to keep the agency informed of changes may be considered willful
withholding of information and permit the agency to recover any overpayments.
Willful failure by the recipient to report receipt of a payment (e.g.,
DP error) which the recipient knew represented an overpayment. Ordinarily, overpayments
resulting from Agency error are not recovered. |
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8040 Keeping Overpayments Unit Informed
The County Office will promptly report, by memorandum to the
Central Office Overpayments Unit, any pertinent information (coming to its attention)
which would have any affect on an established overpayment claim that has not been
satisfied, such as, but not limited to:
- Hardship situations (situation in which the client is being deprived of basic
subsistence needs - e.g., food, shelter, utilities, etc.);
- Acquisition of resources or income that may increase the client's ability to repay;
- Death;
- Change of address;
- Recertification of case after closure.
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8045 Contacts With Clients
If clients or other interested persons have questions
concerning recovery letters received directly from the Central Office, the County Office
will refer them to the Central Office Overpayments Unit.
If clients wish to make arrangements for repayment, the County Office
will explain that the final decision regarding recovery rests with the Central Office
Overpayments Unit and give the mailing address:
Division of Finance
P. 0. Box 1437, Slot 3005
Little Rock, AR 72203
Attention: Overpayments Unit
Phone Number: (501) 682-6421
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8050 State (Income) Tax Refund Interception (STRI)
Act 372 of 1983 as amended (Ark. Stats. Ann. § 84-4901 thru
84-4918) and Act 987 of 1985 authorizes the collection of debts owed the Department of
Human Services (DHS) through the interception of State Income Tax Refunds.
The Division of Finance/Accounts Receivable will submit a list of
households with a receivable balance to the Office of Information Systems who will combine
the list by Social Security number with a list, prepared by the Child Support Enforcement
Unit, of delinquent child support and other amounts owed the Department of Human Services.
Act 987 requires notification to households who owe a debt to the State
before this information is furnished to the Revenue Division of the Department of Finance
and Administration. A notice of DHS intention to intercept refunds will be mailed by
Central Office to the taxpayer prior to December 1 of each year.
The taxpayer has thirty (30) days from the date the notice is mailed
to file a written request for a hearing. If no hearing is requested within (30) days, any
refund determined to be available may be intercepted and mailed to the Division of Finance
to be allocated within the Department of Human Services by priority. |
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8060 Accounts Eligible for Interception
In order for an account to be submitted for State (Income) Tax
Refund Intercept, the following conditions must be met:
- The amount owed the State must be certified by the Submitting
Department.
- The taxpayer must have been notified of the debt in at least one
demand letter.
- The debt must be at least $20.00.
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8070 Requesting The Hearing
The taxpayer has thirty (30) days from the mailing date of the
Intent to Intercept Notice to file a written request for a hearing. All hearing requests
should be sent to the Collection Unit of Accounts Receivable, P.O. Box 1437, Slot #3001,
Little Rock, Arkansas 72203. The Collection Unit will maintain a chronological register of
the hearing requests to ensure that each is acted upon in a timely manner. The Appeals and
Hearings Section will be notified of all hearing requests and is responsible for
conducting hearings for STRI cases in which a Medicaid overpayment is involved. |
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8080 Designation of a Representative
A household may designate a representative to act in its behalf
during the hearing process by providing a signed statement naming a representative; this
individual will receive a copy of all correspondence and materials mailed or provided to
the household regarding the Administrative Hearing Proceedings. |
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8090 Beginning the STRI Hearing Process
When the Appeals and Hearings Section receives a request for a
hearing from the Overpayment Unit along with documentation relative to the overpayment,
this information is forwarded to the County DHS Office in the county in which the taxpayer
resides so that a County Statement can be prepared. The statement will contain the basis
for establishing whether the claimed sum asserted as due and owing is correct. The purpose
of the hearing is to determine the validity of the overpayment.
The STRI Hearing Statement should be prepared and returned to the
Appeals and Hearings Section within seven (7) days of receipt of the memorandum from
Appeals and Hearings. The reverse side of the STRI Hearing Statement contains spaces for
the County Office to request the subpoena of witnesses. If the County Office needs
assistance in preparing the County Statement or in presenting the case at the hearing, the
office should contact the Chief Counsel, Office of Chief Counsel, who will determine if
OCC assistance will be provided. |
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8100 Subpoena of Witnesses by Taxpayer
Upon receipt of the STRI Hearing Statement, the Appeals and
Hearings Section will forward copies of the Statement and the information received from
the Overpayment Recovery Unit to the taxpayer for review.
The DHS-3205 will be attached to the aforementioned information. The
taxpayer and/or his representative has the right to subpoena witnesses to testify at the
STRI hearing.
The Department of Human Services, Office of Chief Counsel, will issue
the subpoenas, pursuant to the terms of agreement and authority of Ark. Stat. Ann. 83-101. |
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8110 Notification of the Hearing
The Appeals and Hearings Section will provide written notice to
all parties involved at least 10 days prior to the date of the hearing to allow for
adequate preparation of the case. The notice will contain:
- The address and telephone number of the Appeals and Hearings Section to notify if the
taxpayer and/or his representative will not be able to attend;
- A statement that the Appeals and Hearings Section will abandon the hearing request if
the taxpayer or his representative fails to notify this office 24 hours prior to the date
of the hearing that he/she will be unable to attend.
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8120 Postponement of the Hearing
The hearing may be postponed one time at the taxpayer's
request. |
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8130 Place of the Hearing
The hearing will be conducted in the county of residence of the
taxpayer unless it is determined by the Appeals and Hearings Section that another location
would be more convenient for this individual. |
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8140 The Hearing Officer
The Appeals and Hearings Section will designate all Hearing
Officers. The Hearing Officer must not have had any personal interest or involvement in
the case and must not have been involved in the contested action either as a caseworker or
in a supervisory capacity.
The Hearing Officer may not review the case record or other material
either prior to or at the hearing unless such material is made available to the taxpayer
or his representative. |
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8150 Conducting the Hearing
A Hearing Officer will conduct the hearing. The taxpayer may be
accompanied by friends or other persons and may be represented by a friend, attorney or
designated representative. The Department of Human Services will be represented by a
County Office representative from the County DHS Office in which the taxpayer resides.
The hearing will be conducted in an informal but orderly manner. The
STRI Hearing Statement will be read by the County Representative. This includes presenting
evidence and presenting the County's witnesses. The County Representative may be
cross-examined by the taxpayer and/or his representative.
The taxpayer or his representative will then present his case which
includes presenting witnesses, advancing arguments, offering additional evidence, and
questioning or rebutting any testimony or evidence. The taxpayer or his representative
will be allowed to question the County Representative. The taxpayer is subject to
cross-examination by the County Office. If the taxpayer is unable to present his evidence,
the Hearing Officer will assist him. Questioning of all parties will be confined to the
issue involved.
When all relevant information has been obtained, the Hearing Officer
will summarize the issues, the evidence, the agency policy, and will explain that he will
recommend a decision to the Administrator, Appeals and Hearings Section, who will make the
final decision.
The taxpayer will also be advised of his right to judicial review in
the event of an adverse ruling. |
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8160 The Administrative Hearing Decision
Prompt, definitive, and final administrative actions must be
taken within 60 days of receipt of a request for an Administrative Hearing. The hearing
decision is based upon documentary evidence contained in the Administrative Hearing file and
the testimony presented at the hearing. |
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8170 Contents of the Administrative Hearing Decision
The hearing decision will contain the following information.
- An Introduction
- This part of the decision will summarize the reason for the
appeal. Any pertinent information regarding the appeal is included. The date and location
of the hearing must appear. The participants in the hearing must be named.
- Findings of Fact
- The facts upon which the decision is rendered are contained in
this section.
- Conclusions of Law
- This section will summarize the appropriate program policy
which will either validate or invalidate the overpayment.
- Decision
- This section contains the decision. Based upon the facts presented and
the appropriate conclusions of law, a decision is rendered. The decision will determine if
the overpayment is valid. If so, then the tax refund would be intercepted, if not, then it
would be released.
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8180 Notification of Decision
The Final Order will be issued to the taxpayer, the appropriate
County DHS Office, and the Overpayment Recovery Unit. |
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8190 Judicial Review
Hearing decisions adverse to the household are sent via
certified mail, return receipt requested. This procedure ensures that timely filing for
judicial review may be ascertained.
Households not satisfied with an Administrative Hearing decision have
the right to judicial review under the Administrative Procedures Act.
The household must file a petition in the Circuit Court of the county
in which the household lives or does business or in the Circuit Court of Pulaski County
within 30 days from the date the household received the Administrative Hearing decision.
Copies of the petition are served on DEMS and other parties of record by personal delivery
or mail.
Within 30 days from the date of the service of the petition or DEMS (or
additional time granted by the Court, not to exceed 90 days total), the Office of Chief
Counsel must transmit to the Court the original or a certified copy of the entire record
of the hearing under review.
The review will be conducted by the Court without jury and will be
confined to the record unless a question of irregularity in procedure exists which is not
indicated in the record. Testimony may then be taken before the Court. |
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