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Medical Services - 8000 Section


8000 Overpayments

Any medical payment made on behalf of and to the benefit of an individual which is in excess (by at least $5.00) of the amount that should have been paid (if any) is an overpayment. It exists for each month that the individual received benefit of such payment.

An overpayment may result from an individual giving fraudulent information, withholding information, failing to report a change, etc. or from the Agency failing to exercise proper diligence, or a combination of factors.

The amount of overpayment will be determined using the budgetary procedures and allowances in effect at the time the overpayment occurred.

MS Manual 5/1/89  

8001 Overpayments Due to Ineligibility

When ineligibility of a case or member occurs, the potential for Medicaid overpayment is created. To determine if an overpayment has occurred, the ineligible case/members will be evaluated using Medically Needy criteria. A potential overpayment has occurred when the Medically Needy evaluation results in:

. Excess Income;

. Excess Resources; or

. Individuals who cannot be included in an MN determination

For reporting of potential overpayments, refer to the following:

. When an understated liability exists in an LTC case, refer to MS 8006.

. When excess income exists, refer to MS 8010

. When excess resource exists, refer to MS 8015

. When individuals cannot be included, refer to MS 8020

An overpayment occurs when medical payments have been made on behalf of individuals in any month the individuals are found not eligible.

In evaluating an overpayment and before submitting a report to the Overpayments Unit, the County Office should determine if the ineligible individual(s) would have been eligible in any other Medicaid category (e.g. a child found not income eligible for U-18-MN would have been eligible in the SOBRA Category 61). If eligibility would have existed in another category during the same period, document the case record, and do not submit information to the Overpayment Unit.

MS Manual 5/1/89  

8006 Overpayment Due to Understated Liability (LTC Cases)

When excessive payment has been made for the LTC vendor payment due to understated liability the potential for Medicaid overpayment is created. To determine if an overpayment has occurred, it will be necessary to determine who received the benefit of the excessive payment.

When it is determined that the LTCF received the benefit of the excessive payment, there is no overpayment. An adjustment of vendor payment (to the effective date of change) will be keyed to WNHU instead of submitting an overpayment via an EMS-51.

When it is determined that the individual (his guardian, custodian or payee) received the benefit of the excessive payment (kept more than $30.00/month for personal expense), an overpayment has occurred. The overpayment amount claimed for repayment is the amount of income that the individual received in excess of the $30.00/month personal expense allowance for the month(s) in which excessive payment was made. An adjustment of vendor payment will be made on WNHU to reflect the current income of the individual (if applicable).

MS Manual 5/1/89  

8010 Overpayment Evaluation - Excess Income

When an individual(s) is ineligible due to income, the amount of excess income will be determined by deducting the appropriate MNIL (Re. MS 7500) for the month(s) of ineligibility from countable income for the period of ineligibility. The amount of the overpayment claimed for repayment will be determined by comparing the excess income for the period to the Medicaid payments for services obtained by the ineligible individual(s) during the period of ineligibility.

The amount claimed for repayment will be limited to the lesser of the amount of excess income or the cost of the medical services.

For LTC cases, the amount claimed for repayment will be limited to the LTC vendor payments made during the period of ineligibility when the amount of the LTCF's private payment rate for the month(s) of ineligibility exceeds the excess income. If the private pay rate is less than the excess income, then the amount claimed for recovery will be the LTC vendor payment plus the Medicaid payment for all medical services received during the period.

The procedure for determining the amount of overpayment to be recovered is as follows:

  1. The County Office will compute net countable income for the entire period of ineligibility. Net countable income for each month in the period will be determined by applying all exclusions and deductions which would be applicable if computing Medically Needy eligibility for the individual(s) (add together the net countable income received in each month in the period).
  2. The County Office will compute the total MNIL for the entire period of ineligibility (add together the monthly MNILs for each month in the period).
  3. The County Office will compute excess income by deducting the MNIL for the period (Re. 2, above) from the net countable income for the period (Re. 1 above).
  4. The Overpayments Unit will compare the medical expenses incurred during the period of ineligibility to the excess income for the period.
    1. For LTC cases, if the total private pay rate for the period of ineligibility (add together the private pay rate for the patient's level of care for each month in the period) is more than the amount of excess income, the amount claimed for repayment will be limited to the total vendor payments.
    2. If the total private pay rate for the period of ineligibility is less than the amount of extra income, then the amount claimed for repayment will be the total vendor payment plus any medical expenses incurred.

    3. For non-LTC cases, the amount claimed for repayment will be the lessor of the excess income or the amount of payment for medical services received during the period.

Overpayments and potential overpayments due to excess income will be reported by the County Office on Form EMS-51. The report will identify each individual by name and Medicaid ID number, the total excess income for ineligible month(s), and each month/year of ineligibility.

NOTE: Where AFDC grant ineligibility has occurred due to failure to include an increase in earned income, a Medicaid overpayment will not occur for the initial month of ineligibility and the three subsequent months if the requirements in MS 2060 were met.

Example 1 (Excess Income) -

An individual was ineligible for nursing home care for 4 months due to income. The individual had unearned income of $1,150.00/month for the period. The facility had a private payment rate of $1,500.00/month for the period.

Determine the amount of excess income for the period of ineligibility as follows:

  1. Calculate net countable income.
  2. $1,150.00/month - $20.00 (general exclusion) = $1,130.00 x 4 months = $4,520.00

  3. Calculate appropriate MNIL.
  4. $108.33 (1 person MNIL) x 4 months = $433.32

  5. Calculate excess income.

$4,520.00 (net income) - $433.32 (MNIL) = $4,086.68

Determine private payment rate for the facility as follows:

$1,500.00/month x 4 months = $6,000.00

Since the private payment rate ($6,000) exceeds excess income ($4,086.68), the amount of overpayment claimed for repayment will be limited to the amount of the LTC vendor payment.

Example 2 (Excess Income) -

An individual was ineligible for nursing home care for 4 months due to income. The individual had unearned income of $1,150.00/month for the period. The facility had a private payment rate of $900.00/month for the period.

Determine the amount of excess income (for the period of ineligibility as follows:

  1. Calculate net countable income
  2. $1,150 - $20.00 (general exclusion) = $1,130 X 4 months = $4,520.00

  3. Calculate appropriate MNIL.
  4. $108.33 (1 person MNIL) X 4 months = $433.32

  5. Calculate excess income

$4,520.00 - $433.32 (MNIL) = $4,086.68

Determine private payment rate for the facility as follows:

$900.00/month X 4 month = $3,600.00

Since the excess income exceeds the private payment rate, the amount of overpayment claimed for repayment will not be limited to the vendor payment, but will include all medical payments for the period (the amount of the vendor payment plus the amount of payment for other services received during the period).

MS Manual 5/1/89  

8015 Overpayment Evaluation - Excess Resources

The County Office will evaluate the case to determine the months of ineligibility due to excess resources by comparing the level of resources for each month to the appropriate Resource Level. For non-nursing home cases, use the appropriate MNRL. For nursing home cases use $2,000 or $3,000, whichever is applicable.

The Overpayments Unit will compare the highest level of excess resources for an ineligible month(s) to the total medical payments made on behalf of case members in the ineligible month(s) to determine the amount claimed for overpayment.

When the LTC vendor payment in the month of receipt is an amount greater than the excess resources, the amount of overpayment claimed for repayment will be limited to the amount of the excess resources.

When the LTC vendor payment is an amount less than the excess resources, the amount claimed will be the lesser of the excess resources or the total amount of medical payments (includes vendor payments).

Overpayments and potential overpayments due to excess resources will be reported by the County Office on the EMS-51. The report will identify each individual by name and Medicaid ID number, the highest dollar amount of excess resources for an ineligible month, and each month/year of ineligibility.

NOTE: Medicaid overpayment claims for AFDC cases ineligible due to excess resources will be reduced by the amount claimed for AFDC grant overpayments. Medicaid overpayments associated with ineligible AFDC cases will be reported separately on Form EMS-51.

Example (Excess Resources) -

An individual was ineligible for 5 months due to resources. The individual had resources of $2,100, $2,200, $2,300, $2,400, and $2,500 for months 1 through 5, respectively, for the period.

Determine the highest level of excess resources for an ineligible month as follows:

  1. Select appropriate resource level.
  2. $2,000 (1 person)

  3. Calculate excess resources for each ineligible month.
  4. $2,100 - 2,000 = $100

    $2,200 - 2,000 = $200

    $2,300 - 2,000 = $300

    $2,400 - 2,000 = $400

    $2,500 - 2,000 = $500

  5. Select highest level of excess.

+$500 (month 5)

The amount of overpayment claimed for repayment will be limited to the lesser of the highest level of excess ($500) or the amount of medical payments (includes LTC vendor payments, if applicable) made on behalf of the individual in the period of ineligibility.

MS Manual 5/1/89  

8017 Other Ineligibility

When the individual is ineligible due to other criteria (e.g., categorical relatedness, citizenship, residency, medical necessity, etc.), the amount of overpayment claimed for repayment will be the amount of medical payments (includes LTC vendor payment) made on behalf of the individual in the month of ineligibility. Refer to MS 8020.

MS Manual 5/1/89  

8020 Overpayment Evaluation - Ineligible Individuals (Non - LTC)

All payments made on behalf of individuals who are ineligible to be included in a financial eligibility determination for Medicaid will be considered overpayments.

Overpayments and potential overpayments for individuals totally ineligible will be reported on Form EMS-51. The report will identify each totally ineligible individual by name and Medicaid ID number and each month/year of ineligibility.

MS Manual 5/1/89  

8025 Procedures for Reporting Overpayments

The following procedures will be used for reporting overpayments (includes potential overpayments).

MS Manual 5/1/89  

8026 Record Information in Case Narrative

When an overpayment has occurred, enter the period of ineligibility/ understated liability, the reason(s) why the overpayment occurred, and any other pertinent information in the case narrative.

If the overpayment occurred because the individual provided false or incomplete information or failed to report a change, etc., the individual will be advised of the possible consequences (i.e., request for repayment and/or prosecution for fraud). The individual will be requested to explain his actions or failure to act and the explanation will be recorded in the case record. Once recorded, the case record will be referred to the EMS County Supervisor for concurrence as to a reportable overpayment

MS Manual 5/1/89  

8027 Control Register and File

Each overpayment discovered will be entered in a register in each County Office. The register will show the following information:

  1. Name
  2. Case Number
  3. Date overpayment was discovered
  4. Date, month/year overpayment started
  5. Date referred to Overpayments Unit
  6. Suspected fraud
  7. Non-Fraud
MS Manual 5/1/89  

8028 Referral to Central Office Overpayments Unit

All overpayments will be referred to the Central Office Overpayments Unit on Form EMS-51. If fraud is suspected, Form DHS-1700 will be sent with the EMS-51.

The Overpayments Unit will register all referrals. After the DHS-1700 is registered, it will be sent to the Fraud Unit for investigation.

If the investigation indicates a prosecutable case, the Fraud Unit will refer the case to the Overpayments Unit (after the case has been adjudicated).

The Overpayments Unit will send a copy of the claim and any other pertinent information to the County Office.

MS Manual 5/1/89  

8030 Responsibility of Overpayments Unit

The Overpayments Unit, State Office, will make the decision concerning the feasibility of repayment for all overpayments and ineligibles, whether they resulted from:

Administrative error.

Misunderstanding of state policies or laws by the client.

Willful withholding or incorrect statement of factual information by the client.

The Overpayments Unit will:

  1. Review information submitted by the County Office via EMS-51 and DHS-1700 (if applicable) and request additional information (as necessary).
  2. Make a decision on the feasibility of seeking repayment from the client after reviewing available information.
MS Manual 5/1/89  

8031 Collections

The Central Office Overpayments Unit will make the determination relative to the disposition of the claim when collection and/or fraud referrals are indicated.

When an agreement is reached with the client either by the Fraud Unit or Office of Chief Counsel, the Central Office Overpayments Unit will be apprised of whether:

  1. Client has been sentenced,
  2. Client's sentence has been suspended contingent upon restitution by court order,
  3. Voluntary agreement to repay has been reached,
  4. Signed agreement to repay has been negotiated, or
  5. Civil court action initiated and results.
MS Manual 5/1/89  

8032 Responsibility of Central Office Accounting Section

The Central Office Accounting Section will be responsible for receiving and processing all monies collected.

MS Manual 5/1/89  

8033 Recovery

Overpayments are subject to recovery action in accordance with federal regulations. The Overpayments Unit will decide if overpayments will be recovered. Recovery is regaining monies lost by the Agency as a result of overpayments. Restitution is securing payment (e.g., cashier's check or money order payable to the Agency) for overpayments received.

MS Manual 5/1/89  

8035 Willful Withholding of Information

Willful withholding of information is the deliberate misrepresentation or intentional concealment of information for the purpose of obtaining eligibility. Intentional concealment of information that affects eligibility must be clearly indicated. Overpayments resulting from "willful withholding" may be subject to prosecution for fraud.

"Willful" withholding of information includes:

Willful misstatements, oral or written, made by a recipient in response to oral or written questions from the agency concerning the recipient's income, resources, or other circumstances that may affect eligibility. Such misstatements may include understatements of amounts of income or resources and omission of information regarding income and resources.

Willful failure by the recipient to report changes in income, resources, or other circumstances that may affect eligibility if the agency has clearly notified the recipient of his obligation to report such changes.

When a client signs the application/review form, he certifies that he understands that failure to fulfill his obligation to provide correct, complete information and to keep the agency informed of changes may be considered willful withholding of information and permit the agency to recover any overpayments.

Willful failure by the recipient to report receipt of a payment (e.g., DP error) which the recipient knew represented an overpayment. Ordinarily, overpayments resulting from Agency error are not recovered.

MS Manual 5/1/89  

8040 Keeping Overpayments Unit Informed

The County Office will promptly report, by memorandum to the Central Office Overpayments Unit, any pertinent information (coming to its attention) which would have any affect on an established overpayment claim that has not been satisfied, such as, but not limited to:

  1. Hardship situations (situation in which the client is being deprived of basic subsistence needs - e.g., food, shelter, utilities, etc.);
  2. Acquisition of resources or income that may increase the client's ability to repay;
  3. Death;
  4. Change of address;
  5. Recertification of case after closure.
MS Manual 5/1/89  

8045 Contacts With Clients

If clients or other interested persons have questions concerning recovery letters received directly from the Central Office, the County Office will refer them to the Central Office Overpayments Unit.

If clients wish to make arrangements for repayment, the County Office will explain that the final decision regarding recovery rests with the Central Office Overpayments Unit and give the mailing address:

Division of Finance
P. 0. Box 1437, Slot 3005
Little Rock, AR 72203
Attention: Overpayments Unit
Phone Number: (501) 682-6421

MS Manual 5/1/89  

8050 State (Income) Tax Refund Interception (STRI)

Act 372 of 1983 as amended (Ark. Stats. Ann. § 84-4901 thru 84-4918) and Act 987 of 1985 authorizes the collection of debts owed the Department of Human Services (DHS) through the interception of State Income Tax Refunds.

The Division of Finance/Accounts Receivable will submit a list of households with a receivable balance to the Office of Information Systems who will combine the list by Social Security number with a list, prepared by the Child Support Enforcement Unit, of delinquent child support and other amounts owed the Department of Human Services.

Act 987 requires notification to households who owe a debt to the State before this information is furnished to the Revenue Division of the Department of Finance and Administration. A notice of DHS intention to intercept refunds will be mailed by Central Office to the taxpayer prior to December 1 of each year.

The taxpayer has thirty (30) days from the date the notice is mailed to file a written request for a hearing. If no hearing is requested within (30) days, any refund determined to be available may be intercepted and mailed to the Division of Finance to be allocated within the Department of Human Services by priority.

MS Manual 5/1/89  

8060 Accounts Eligible for Interception

In order for an account to be submitted for State (Income) Tax Refund Intercept, the following conditions must be met:

- The amount owed the State must be certified by the Submitting Department.

- The taxpayer must have been notified of the debt in at least one demand letter.

- The debt must be at least $20.00.

MS Manual 5/1/89  

8070 Requesting The Hearing

The taxpayer has thirty (30) days from the mailing date of the Intent to Intercept Notice to file a written request for a hearing. All hearing requests should be sent to the Collection Unit of Accounts Receivable, P.O. Box 1437, Slot #3001, Little Rock, Arkansas 72203. The Collection Unit will maintain a chronological register of the hearing requests to ensure that each is acted upon in a timely manner. The Appeals and Hearings Section will be notified of all hearing requests and is responsible for conducting hearings for STRI cases in which a Medicaid overpayment is involved.

MS Manual 5/1/89  

8080 Designation of a Representative

A household may designate a representative to act in its behalf during the hearing process by providing a signed statement naming a representative; this individual will receive a copy of all correspondence and materials mailed or provided to the household regarding the Administrative Hearing Proceedings.

MS Manual 5/1/89  

8090 Beginning the STRI Hearing Process

When the Appeals and Hearings Section receives a request for a hearing from the Overpayment Unit along with documentation relative to the overpayment, this information is forwarded to the County DHS Office in the county in which the taxpayer resides so that a County Statement can be prepared. The statement will contain the basis for establishing whether the claimed sum asserted as due and owing is correct. The purpose of the hearing is to determine the validity of the overpayment.

The STRI Hearing Statement should be prepared and returned to the Appeals and Hearings Section within seven (7) days of receipt of the memorandum from Appeals and Hearings. The reverse side of the STRI Hearing Statement contains spaces for the County Office to request the subpoena of witnesses. If the County Office needs assistance in preparing the County Statement or in presenting the case at the hearing, the office should contact the Chief Counsel, Office of Chief Counsel, who will determine if OCC assistance will be provided.

MS Manual 5/1/89  

8100 Subpoena of Witnesses by Taxpayer

Upon receipt of the STRI Hearing Statement, the Appeals and Hearings Section will forward copies of the Statement and the information received from the Overpayment Recovery Unit to the taxpayer for review.

The DHS-3205 will be attached to the aforementioned information. The taxpayer and/or his representative has the right to subpoena witnesses to testify at the STRI hearing.

The Department of Human Services, Office of Chief Counsel, will issue the subpoenas, pursuant to the terms of agreement and authority of Ark. Stat. Ann. 83-101.

MS Manual 5/1/89  

8110 Notification of the Hearing

The Appeals and Hearings Section will provide written notice to all parties involved at least 10 days prior to the date of the hearing to allow for adequate preparation of the case. The notice will contain:

  1. The address and telephone number of the Appeals and Hearings Section to notify if the taxpayer and/or his representative will not be able to attend;
  2. A statement that the Appeals and Hearings Section will abandon the hearing request if the taxpayer or his representative fails to notify this office 24 hours prior to the date of the hearing that he/she will be unable to attend.
MS Manual 5/1/89  

8120 Postponement of the Hearing

The hearing may be postponed one time at the taxpayer's request.

MS Manual 5/1/89  

8130 Place of the Hearing

The hearing will be conducted in the county of residence of the taxpayer unless it is determined by the Appeals and Hearings Section that another location would be more convenient for this individual.

MS Manual 5/1/89  

8140 The Hearing Officer

The Appeals and Hearings Section will designate all Hearing Officers. The Hearing Officer must not have had any personal interest or involvement in the case and must not have been involved in the contested action either as a caseworker or in a supervisory capacity.

The Hearing Officer may not review the case record or other material either prior to or at the hearing unless such material is made available to the taxpayer or his representative.

MS Manual 5/1/89  

8150 Conducting the Hearing

A Hearing Officer will conduct the hearing. The taxpayer may be accompanied by friends or other persons and may be represented by a friend, attorney or designated representative. The Department of Human Services will be represented by a County Office representative from the County DHS Office in which the taxpayer resides.

The hearing will be conducted in an informal but orderly manner. The STRI Hearing Statement will be read by the County Representative. This includes presenting evidence and presenting the County's witnesses. The County Representative may be cross-examined by the taxpayer and/or his representative.

The taxpayer or his representative will then present his case which includes presenting witnesses, advancing arguments, offering additional evidence, and questioning or rebutting any testimony or evidence. The taxpayer or his representative will be allowed to question the County Representative. The taxpayer is subject to cross-examination by the County Office. If the taxpayer is unable to present his evidence, the Hearing Officer will assist him. Questioning of all parties will be confined to the issue involved.

When all relevant information has been obtained, the Hearing Officer will summarize the issues, the evidence, the agency policy, and will explain that he will recommend a decision to the Administrator, Appeals and Hearings Section, who will make the final decision.

The taxpayer will also be advised of his right to judicial review in the event of an adverse ruling.

MS Manual 5/1/89  

8160 The Administrative Hearing Decision

Prompt, definitive, and final administrative actions must be taken within 60 days of receipt of a request for an Administrative Hearing. The hearing decision is based upon documentary evidence contained in the Administrative Hearing file and the testimony presented at the hearing.

MS Manual 5/1/89  

8170 Contents of the Administrative Hearing Decision

The hearing decision will contain the following information.

  1. An Introduction - This part of the decision will summarize the reason for the appeal. Any pertinent information regarding the appeal is included. The date and location of the hearing must appear. The participants in the hearing must be named.
  2. Findings of Fact - The facts upon which the decision is rendered are contained in this section.
  3. Conclusions of Law - This section will summarize the appropriate program policy which will either validate or invalidate the overpayment.
  4. Decision - This section contains the decision. Based upon the facts presented and the appropriate conclusions of law, a decision is rendered. The decision will determine if the overpayment is valid. If so, then the tax refund would be intercepted, if not, then it would be released.
MS Manual 5/1/89  

8180 Notification of Decision

The Final Order will be issued to the taxpayer, the appropriate County DHS Office, and the Overpayment Recovery Unit.

MS Manual 5/1/89  

8190 Judicial Review

Hearing decisions adverse to the household are sent via certified mail, return receipt requested. This procedure ensures that timely filing for judicial review may be ascertained.

Households not satisfied with an Administrative Hearing decision have the right to judicial review under the Administrative Procedures Act.

The household must file a petition in the Circuit Court of the county in which the household lives or does business or in the Circuit Court of Pulaski County within 30 days from the date the household received the Administrative Hearing decision. Copies of the petition are served on DEMS and other parties of record by personal delivery or mail.

Within 30 days from the date of the service of the petition or DEMS (or additional time granted by the Court, not to exceed 90 days total), the Office of Chief Counsel must transmit to the Court the original or a certified copy of the entire record of the hearing under review.

The review will be conducted by the Court without jury and will be confined to the record unless a question of irregularity in procedure exists which is not indicated in the record. Testimony may then be taken before the Court.